Privacy Policy
Effective Date: 12/02/2025
Padel Deck (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and share your personal information when you use our website [Website Address], our booking platform, and our services (collectively, the “Services”).
1. Information We Collect
We collect the following types of information:
• Personal Information: This includes information you provide directly to us, such as your name, address, email address, phone number, date of birth, emergency contact information, and payment information. We collect this information when you register for an account, book a court, sign up for lessons, participate in events, or contact us.
• Booking Information: Details of your court bookings, lesson schedules, event registrations, and other activities related to our Services.
• Payment Information: We manage payments through cash or bank transfer. We do not store your account information.
• Website Usage Data: We collect information about how you use our website, such as your IP address, browser type, operating system, pages visited, and the time and date of your visit. We may use cookies and similar tracking technologies to collect this information.
• Marketing Information: If you opt-in to receive marketing communications from us, we collect your email address and preferences for receiving updates about our services, events, and promotions.
• Photos and Videos: We may take photos and videos of members and participants during events or on the courts for promotional purposes. We will obtain your consent before using any images of you for marketing.
• Health Information: In certain situations, we may collect health information, such as medical conditions or allergies, if relevant for participation in specific activities or to ensure your safety. We will only collect this information with your explicit consent.
2. How We Use Your Information
We use your information for the following purposes:
• Providing Services: To manage your account, process bookings, schedule lessons, and provide you with access to our facilities and services.
• Payment Processing: To process payments for court bookings, lessons, events, and membership fees.
• Communication: To communicate with you about your bookings, send you important updates about our services, and respond to your inquiries.
• Marketing: To send you marketing communications about our services, events, and promotions, if you have opted in to receive them. You can unsubscribe from these communications at any time.
• Improving Our Services: To analyze website usage data, identify trends, and improve the functionality and user experience of our Services.
• Security: To protect the security and integrity of our facilities and services.
• Legal Compliance: To comply with applicable laws and regulations.
• Internal Operations: To conduct research and analysis to improve our business operations.
3. How We Share Your Information
We may share your information with the following parties:
• Service Providers: We share information with third-party service providers who assist us with payment processing, website hosting, email marketing, data analytics, and other services. These providers are contractually obligated to protect your information.
• Business Partners: We may share information with business partners who offer complementary services or products that may be of interest to you (e.g., sports equipment retailers, other sports clubs). We will only do this with your consent.
• Legal Authorities: We may disclose your information to legal authorities if required by law or legal process.
• Other Users: For team events or tournaments, some basic information (name, skill level) might be shared with other participants.
• In the Event of a Business Transfer: If our business is sold or merged, your information may be transferred to the new owner. We will notify you of any such transfer.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect information about your website usage. You can control cookies through your browser settings. Please see our Cookie Policy [Link to Cookie Policy, if applicable] for more information.
5. Your Rights
You have the following rights regarding your personal information:
• Access: You have the right to access the personal information we hold about you.
• Correction: You have the right to correct any inaccurate or incomplete information we hold about you.
• Deletion: You have the right to request that we delete your personal information.
• Objection: You have the right to object to the processing of your personal information for certain purposes, such as marketing.
• Restriction: You have the right to restrict the processing of your personal information in certain circumstances.
• Data Portability: You have the right to receive your personal information in a portable format.
• Withdraw Consent: If we are processing your information based on your consent, you have the right to withdraw your consent at any time.
To exercise these rights, please contact us at [Your Contact Email Address].
6. Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include [List specific security measures, e.g., encryption, firewalls, access controls, secure servers]. However, no method of transmission over the internet or method of electronic storage is 100% secure.
7. Data Retention
We will retain your personal information for as long as necessary to provide you with our services, comply with legal obligations, resolve disputes, and enforce our agreements.
8. Children’s Privacy
Our Services are not directed to children under the age of [Age, e.g., 13 or 16]. We do not knowingly collect personal information from children without parental consent. If you believe that we have collected personal information from a child without parental consent, please contact us immediately.
9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on our website and update the “Effective Date” at the top of this policy. We encourage you to review this policy periodically. Your continued use of our Services after the posting of changes constitutes your acceptance of the revised policy.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Padel Deck
padel.deck@gmail.com
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